Shipping Policy

STANDARD DELIVERY SERVICES
We ship most orders via standard delivery service to arrive in 4 to 7 business days from the receipt of order. Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded. All shipments to Alaska, Hawaii, Puerto Rico and the US Virgin Islands ship USPS Priority Mail and are not eligible for any Free Shipping promotions. Some items cannot ship to PO Boxes due to size/weight restrictions. Please see below for shipping rates and rush delivery options. Please contact our customer service department with any further questions.
 
ESTIMATED DELIVERY TIMES
USPS First Class Mail                                  2-16 Business Days (See map below)
FedEx SmartPost                                         4-10 Business Days
FedEx Ground/Home Delivery                 2-7 Business Days (See map below)
FedEx 2nd Day                                              2 business days if order placed by Noon EST M-F
FedEx Overnight                                          Next business day if order placed by Noon EST M-F

USPS Delivery MapFedEx Ground/Home Delivery Map

ALASKA, HAWAII, PUERTO RICO and the US VIRGIN ISLANDS

All shipments to Alaska, Hawaii, Puerto Rico and the US Virgin Islands ship USPS Priority Mail and are not eligible for any Free Shipping promotions. For more details, please contact customer service.

CANADA
Laurent Doll no longer ships direct to customers in Canada. You can buy from us on Amazon.ca.

INTERNATIONAL
We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

  1. Register with Bongo and receive a U.S. shipping address.
  2. Enter the Bongo address as both your billing and shipping address.
  3. Use the credit card that you have on file with Bongo as the payment method.
  4. Once the order arrives at Bongo, log into your account to forward to your country.

To find out more information on Bongo International's service please click the Bongo badge in the bottom right of your computer screen.

SALES TAX
Sales Tax and local taxes on merchandise will be charged for the following states: PA, VA.

PAYMENT METHODS
American Express, Discover, Visa, MasterCard and PayPal.

ORDER STATUS
Please login to your account here: https://www.laurentdoll.com/login or call us at 1-800-560-8550 from 10:00 a.m. to 5:00 p.m. Pacific Standard Time to check the current status or track your order, or email us. Emails are responded to within 24-48 hours. 

BACK ORDERS
We make every effort to display the most current and accurate product inventory information. In the event, a product availability date changes, we will notify you via email or mail. Please contact customer service for additional information.