FAQ

How to Create an Account

Must I create an account to shop?

You don't need to create an account to shop on the site. Users may checkout without registering. However, creating an account gives you the ability to track your orders, with secure access to your account information. Plus, it makes it easier for you the next time you shop with us. In addition, when we have special offers, you'll be the first to know.

Above all, it's simple - all we need is your name, your email address, and a password. That's it!

Do I need to log in?

You don't have to log in to make a purchase on the site. However, if you're registered, we only require a user name and password to log into the site. Registering on the site is highly encouraged because you can store your personal address book, as well as other personalization features.

How will I know that you've received my order?

We'll email you a confirmation of your order, providing we have an accurate email address. This will include order number and total amount we'll charge. We'll send a subsequent email(s) when your products ship, including tracking information (if available).

How do I know if my items are available or if they're back ordered?

On the product detail page, the word "Add to Cart" signifies an in-stock position. The words "Back Order" will appear if a product is not currently available, along with our best estimate of when we expect to ship.

Occasionally, when we go to fill your order, we find that an item we believed was in stock is, in fact, damaged or defective. If this should occur, we'll notify you immediately. This will not incur further shipping charges.

What tax rate are you charging me?

If you ship your order to Virginia, we're required to charge you local tax on your purchase.

What credit cards do you accept?

We accept Visa, MasterCard, American Express and Discover.

Is my credit card information secure?

Yes, we encrypt all information sent via the Internet, so that data is transmitted privately and securely. Laurent Doll makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology.

When is my credit card charged?

Items are charged to you when you place your order.

How to Order

How do I place an order?

Click on one of our product categories or use our Search function. When you see an item you like, click on it to get product details. Click on the Add button to add it to your Shopping Cart. Continue shopping until you're ready to check out. Your running total will appear in the left side top of screen in the pink bar.

If an item is back ordered, the estimated ship date will appear; you may still add it to your Shopping Cart. It will ship upon arrival. You will not be charged until your item ships.

Finished shopping? Click Checkout. If it's your first time shopping on our website, please Create an Account (it's simple!), or simply Log In if you've ordered before.

Review your order and click Update if necessary. Then click on Checkout. You'll need a secure browser and your credit card to order online.

How do I use advanced search?

Our search box appears on every page. If you have an idea of what you want, just type in a keyword, and click "Go." When you see something you like, just click on the image or item name to go to the product detail page. At that point, you can add the product to your Shopping Cart.

How do I remove items from my shopping cart?

If your shopping cart is not yet "checked out," just click on "Remove" link next to the item. Once you've checked out, we may not be able to cancel an order if it's already in the shipping process. Please call us at 1-800-560-8550 between 10:00 a.m. to 5:00 p.m. Pacific Standard Time to speak with someone in our Customer Service Department to inquire about canceling or changing an order that's already been placed.

How do I make changes to my order?

If your shopping cart is not yet "checked out," just change the quantity of the item in your shopping cart, and be sure to click "Update." Once you've checked out, we may not be able to change an order if it's already in the shipping process. Please call us at 1-800-560-8550 from 10:00 a.m. to 5:00 p.m. Pacific Standard Time to speak with someone in our Customer Service Department to inquire about canceling or changing an order that's already been placed.

How do I cancel my order completely?

If you are in the process of checking out, and decide you'd rather cancel the order, abandon the checkout process by clicking on the Laurent Doll logo. This will return you back to the homepage. At that point, you can either return to your shopping cart and remove the items that you no longer wish to purchase or you can leave them in your shopping cart. Your items will remain in your shopping cart until your session ends. Once an order has been placed, we may not be able to cancel it. Please call us at 1-800-560-8550 from 10:00 a.m. to 5:00 p.m. Pacific Standard Time to speak with someone in our Customer Service Department to inquire about canceling an order that's already been placed.

How do I ship to an address other than my billing address?

Shipping to another address that is different from your billing address is easy. As you go through our checkout process, simply enter in the shipping address when you arrive on the shipping information page. If you're a registered user, the address will be automatically added to your address book (so that you can access it for future purchases).

Can I return an item I have purchased?

Yes, we do accept returns within 30 days of purchase as long as the item is in new, unused and in resellable condition. All returns are subject to a 20% restocking fee and the customer is responsible for the return shipping costs. All returns must be authorized prior to sending them back to our warehouse, please call us at 1-800-560-8550 or send us an email via our Contact Us form to start the return process. 

PAYMENT METHODS

We accept all major credit cards: American Express, Visa, MasterCard, Discover and PayPal

ORDER STATUS / ORDER TRACKING

Please call us at 1-800-560-8550 from 10:00 a.m. to 5:00 p.m. Pacific Standard Time to check the current status or track your order, or send us an email via our Contact Form. Emails are responded to within 24 business hours. Registered users can view a complete history of placed orders or obtain an order number by logging into "My Account" and clicking on "View Order History".

BACK-ORDERS

We make every effort to display the most current and accurate product and inventory information. In the event that an available date changes, exceeding 30 days from time of order placed, you will be notified via email or mail. Contact us for current product available dates.

If you still cannot find an answer to your question(s), please feel free to contact a customer service representative at 1-800-560-8550 or you can contact us via our Contact Us form here on our website.